Where is ServiceNow applied?:

ServiceNow is a full-fledged enterprise cloud solution providing ServiceNow tools including built-in best practices to structure and automate the flow of work and streamline the delivery of services while promoting efficiency. The company prides in its 33 different specialized applications which can be categorized into IT workflows, Employee workflows, and Customer workflows.

IT workflows::

• IT operation management:

  
  ServiceNow allows organizations to gain visibility across infrastructures and apps in order to orchestrate fast remediation of services issues. This will help maintain service health, reduce tasks, and expand the organizational operation. Save worries about service outage and get more time to develop infrastructure that suits companies’ needs.

• IT service management:

  
  ServiceNow helps you develop, manage, and deliver Its services optimally to your users all through a single cloud-based platform.

• IT Asset Management:

  
  Organizations can automate the IT lifecycle and keep track of it by integrating the physical, contractual, technological, and financial aspects of information technology assets on a single platform. A must for a company who want to monitor and manage their assets.

• Security Operations:

  
  Gone are the days of long hours of threat research. With ServiceNow technology, you can make use of automated tools to prioritize vulnerabilities, resolve security issues, and analyze the effectiveness of security investment.

Employee workflows::

Human Resource Service Delivery:

this platform help streamlines Hr delivery while boosting employees’ efficiency and morale. Employees get to bid a bye to slow pace manual processing of emails, spreadsheets, and many more. Hence, organizations can eliminate bottlenecks in daily operations, reduce manual errors, thereby reducing employees’ frustrations while improving performance and employee satisfaction. Moreover, with connect-chat, employees can communicate and collaborate in real-time to boost efficiency.

Customer workflow:

• Customer Service Management:

  
  In today’s challenging economic environment, the aim of every business is to provide an excellent customer experience while looking for ways to reduce costs. ServiceNow has a powerful interface that you can use to measure customer expectations and experience. This drives customer satisfaction and retention as organizations are able to cater to their needs how they need it and when they need it. Moreover, Improved business operations are great benefits for customers as it brings efficiencies in the areas of change management and problem management. This means a more efficient business and increased customer satisfaction.