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ServiceNow Single Source Of Truth

Module: ServiceNow Single Source Of Truth

Task: One of the medical patrons with twenty-eight sub-institutes serving to 64000+ workers with their Services management, Project management, and request management solutions.

Challenges:

Limited technology integrations, sub-optimal acumens into business method efficiency, and client expedition
Slow and inefficient service delivery because of complex, traditional and isolated technologies for each process domain. Due to the structured and acquisition growth that created diversified tools, technologies, and business processes.
Slow and inefficient service delivery because of complex, traditional and isolated technologies for each process domain. Due to the structured and acquisition growth that created diversified tools, technologies, and business processes.
Incompetent allotment of operator for assignment.

Solutions:

Single Integrated Platform (ServiceNow) for all the business process’s domain, i.e. Incident Management, Change Management, Problem Management, Request Management, Asset Management, Discovery, Service Mapping, Self-Service Request Management, and Reports and Performance Analytics.
In section one, we tend to implement, setup ITSM solutions together with Incident Management, downside Management, and alter Management and Data Management. In 10, weeks 2000 workers were facilitating across the sub- institutes with incident handling and self-service requests.
Over 10,000 employees collectively interacted with the new system and requested 40,000 service requests.

Results:

With improved workflows, and industrialization capacity accumulations are exceptional.
Observed a 50% reduction in time spent over incidents and change due to standardized process and improved flow automation.
Faster and even smarter service delivery through a single platform and integrated system.
Great insights in overall business by a single source of truth, earlier required gathering data from diversified tools and spreadsheets took a significant amount of time to normalize the data and make decisions.
Normalized accurate and integrated data helped make the most accurate financial and saved 5% of the overall cost.

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